Agents
Add and manage the agents whose calls are fetched from Hunar and evaluated. Only admins can add or rename agents. Fetch pulls the agent's calls; Evaluate runs the LLM scoring. Backfill pulls an agent's older history from Hunar on demand and evaluates the new calls.
| Agent ID | Name | Fetch | Evaluate | Backfill |
|---|
Excluded numbers (test calls)
Phone numbers the team dials for testing. Calls to these numbers are hidden from the dashboard and never run through the evaluation pipeline (no STT/LLM spend). Matching ignores country code and spacing (last 10 digits). Applies to existing and future calls.
| Number | Note | Added by |
|---|
Remove a call
Permanently delete a single call (and its evaluation) from the dashboard — e.g. a mis-fired call whose stray custom-data fields add empty columns to the table. A later backfill of that date window could re-fetch it from Hunar.
Evaluation configuration
Per-agent scoring settings. Leave a field blank to use the bundled default. Changes apply on the next sync / re-evaluation.
[] for an agent with no verbatim fields.
Re-evaluation
Re-run scoring for an agent's calls. Re-score reuses each call's stored transcript (OpenAI only — cheap). Full re-run re-downloads and re-transcribes via ElevenLabs too (higher cost), processed on the next sync. Start with Count (spends nothing).
Users & roles
Whitelisted logins. super-admin has full access (this tab, evaluation config, re-evaluation). admin gets agent setup, excluded numbers, and call deletion. viewer sees the dashboard only. OTP is required on every login.
| Role | Enabled |
|---|